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SERVICE 06

REVERSE LOGISTICS

Turn returns from a cost centre into a competitive advantage.

BRAND-SAFE RETURNS.
FASTER RESALE.

European shoppers expect frictionless returns. Our fully integrated reverse logistics network processes returns within 48 hours of receipt — grading, restocking, or routing to recommerce channels without ever leaving your brand ecosystem.

From the moment a customer initiates a return, our automated portal generates a pre-paid label, routes the parcel to the nearest EUPOSTAL facility, and triggers a real-time notification to your OMS. You maintain full visibility at every step.

  • Automated branded return portal
  • Same-facility processing — no cross-country transfers
  • Grading, repackaging, and recommerce routing
Returns processing facility

COMPLETE RETURNS MANAGEMENT

End-to-end reverse logistics from consumer portal to resale-ready inventory — all under one roof.

Returns Portal

White-label digital portal with your branding. Customers self-initiate returns, select reason codes, and receive pre-paid carrier labels — all without contacting your support team.

Inspection & Grading

Every returned item is photographed and assessed against your grading criteria — Grade A (resaleable), Grade B (refurb), Grade C (liquidation). Results feed directly into your OMS.

Repackaging

Grade A items are repackaged to original spec — inserts, tissue, stickers — ready for resale as new. Custom kitting available for bundled or subscription products.

Recommerce

Grade B and C inventory routed to certified recommerce partners across Europe — maximising recovery value and reducing landfill. Monthly recovery reports included.

Carrier Network

200+ carrier integrations for inbound return shipping across all 8 EU markets. Local drop-off points, home collection, and parcel locker options available to end consumers.

Analytics

Return rate by SKU, reason code analysis, recovery value dashboard, and trend alerts. Identify product quality issues before they become systemic customer service problems.

THE RETURNS PROCESS

01
Return Initiated
Customer uses branded portal — reason code, photos, pre-paid label issued
02
Collection
Local carrier collects from consumer — routed to nearest EUPOSTAL hub
03
Arrival & Scan
Parcel scanned on arrival — OMS notified, SLA clock starts
04
Inspection
Photo, grade assessment, condition logged against your criteria
05
Disposition
Restock / repackage / recommerce / dispose — your ruleset, automated

RETURNS PERFORMANCE

48h
Processing SLA from receipt
>60%
Average resale rate on returned stock
Branded
White-label portal included — no extra cost

READY TO TURN RETURNS INTO REVENUE?

Talk to our reverse logistics specialists about building a returns programme that protects your brand and recovers value at scale.

Request a Consultation →