SERVICE 06
Turn returns from a cost centre into a competitive advantage.
Overview
European shoppers expect frictionless returns. Our fully integrated reverse logistics network processes returns within 48 hours of receipt — grading, restocking, or routing to recommerce channels without ever leaving your brand ecosystem.
From the moment a customer initiates a return, our automated portal generates a pre-paid label, routes the parcel to the nearest EUPOSTAL facility, and triggers a real-time notification to your OMS. You maintain full visibility at every step.
Capabilities
End-to-end reverse logistics from consumer portal to resale-ready inventory — all under one roof.
White-label digital portal with your branding. Customers self-initiate returns, select reason codes, and receive pre-paid carrier labels — all without contacting your support team.
Every returned item is photographed and assessed against your grading criteria — Grade A (resaleable), Grade B (refurb), Grade C (liquidation). Results feed directly into your OMS.
Grade A items are repackaged to original spec — inserts, tissue, stickers — ready for resale as new. Custom kitting available for bundled or subscription products.
Grade B and C inventory routed to certified recommerce partners across Europe — maximising recovery value and reducing landfill. Monthly recovery reports included.
200+ carrier integrations for inbound return shipping across all 8 EU markets. Local drop-off points, home collection, and parcel locker options available to end consumers.
Return rate by SKU, reason code analysis, recovery value dashboard, and trend alerts. Identify product quality issues before they become systemic customer service problems.
How It Works
By The Numbers
Talk to our reverse logistics specialists about building a returns programme that protects your brand and recovers value at scale.
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